TERMS & CONDITIONS

By using this site, you are agreeing to the following terms and conditions, so please read them carefully. These terms and conditions may be revised from time to time with an update to this page.

This site is provided by Thornton & Ross Ltd without charge as a convenience to visitors to be used for the purpose of personal entertainment, information, education, and communication to Thornton & Ross Ltd. The entire contents of this site (text and images) and their arrangement are copyrighted and may not be copied, modified, distributed, reposted, or otherwise used without the prior written consent of Thornton & Ross Ltd.

While Thornton & Ross Ltd has used its best efforts to provide accurate and timely information on this site, it makes no warranties or representations as to its accuracy or completeness. Thornton & Ross Ltd shall not be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of access to or use of any content of this site, including, but not limited to, any damages that may result from downloading any information or materials from this site.

Any information, including but not limited to remarks, suggestions, ideas, graphics, or other submissions, communicated to Thornton & Ross Ltd through this site is deemed non-confidential and is the exclusive property of Thornton & Ross Ltd. Thornton & Ross Ltd is entitled to use any information submitted for any purpose without restriction and without compensation to or acknowledgment of its source.

Like most websites, this site sometimes makes use of cookies. Thornton & Ross Ltd does not save personally identifiable information in cookies, but we may link the cookie to any other information we collect. In addition, we or our third-party advertising vendors may use cookies in connection with our advertisements.

For example, cookies may be used to control the number of times a user sees a particular advertisement or to target an advertisement to those users that will likely be the most interested in it. We do not have access to cookies set by third parties or the information that they may contain. Additionally, this site may be linked to other sites which are not maintained by Thornton & Ross Ltd. Thornton & Ross Ltd does not endorse these sites and is not responsible for the content of such other sites.

Except for the online and high-street retailer logos, all names, product and promotional images, logos and marks appearing in this site are trademarks owned by Thornton & Ross Ltd. The use or misuse of these trademarks or any other content of this site is strictly prohibited, except as otherwise permitted herein.

As a matter of corporate policy and to protect our consumers, Thornton & Ross Ltd does not permit others to make use of our famous trademarks or trade dress designs without the express permission of the company.

Thornton & Ross Ltd is committed to protecting the privacy of visitors to our website. We will not collect any personal information (such as your name, address, telephone number or email address) unless you provide it voluntarily. Any personal information collected from visitors to our website is kept private by Thornton & Ross Ltd and is not shared, sold, or otherwise transferred to any third parties outside Thornton & Ross Ltd.

To protect the interests of children, Thornton & Ross Ltd has no intention of collecting any personally identifiable information from children under 16 years of age, without notice to and the consent of a parent or guardian. As stated above, any such information, if collected, will be kept private and will not be shared, sold, or otherwise transferred to any third parties outside Thornton & Ross Ltd. Thornton & Ross Ltd reserves the right to change this privacy policy at any time and will immediately post the updated policy on this website.

The following restrictions of liability apply to users, viewers and all people who have access to the screen saver, game and other interactive media on the site. By using or viewing the screen saver, game or other interactive media, you agree to these terms. If you do not agree, do not use the screen saver, game or interactive media.

The screen saver, game and other interactive media are provided "as-is" without warranties of any kind, including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Thornton & Ross Ltd does not represent or warrant that the functions contained in the screen saver, game or other interactive media will be uninterrupted or error-free, or that the files or the server that makes them available will be free of viruses or other harmful components. Thornton & Ross Ltd will not be liable for any indirect, incidental, special, or consequential damages, or any loss of revenue, profits, or data, arising from the use of the screen saver, game or interactive media. There is no technical support provided. Thornton & Ross Ltd is not able to answer any questions regarding installation or functionality of the interactive media.

The screen saver, game and other interactive media contain copyrighted material. Screen savers, games and other interactive media and the images they contain may not be reproduced by any means. The screen savers, games and other interactive media are supplied to you free of charge and you may not use them for commercial purposes.

1. What personal data does Hotjar receive from the client or directly from Hotjar? And how do they receive it?

Hotjar won’t be collecting any personal data, all heatmaps will be completely anonymous. More info here: Processing Personal Data in Hotjar and here: Privacy FAQs.

2. Do customers have to consent to use it, or is their browsing behaviour automatically “recorded” without any input from them?

The tool automatically records user behaviour & website usage on screen, but is anonymous and therefore it doesn’t ask users to consent (it needs to be mentioned in the privacy pages though, which the users usually consent to via the cookie tool).

3. Hotjar will not advertise our products or services. Is this correct?

Correct. This is a tool that is run in the background.

4. What will the customer actually see on our website?

Hotjar records user behaviour in the background, so not visible. If however we use polls on the website to gather user info, these will be visible to the user.